Frequently Asked Questions
Everything you need to know about fresh seafood delivered to your door.
How is my seafood packaged for shipping?
We use specialized temperature-controlled packaging, including insulated liners and dry ice or gel packs, to ensure your seafood remains at the optimal temperature during transit.
What is your delivery area?
Currently, PRIMEFISH SEAFOOD CO ships to all 48 contiguous United States. We offer overnight and two-day shipping options to maintain peak freshness.
Can I track my order in real-time?
Yes, once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What is your return policy for perishable items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or spoiled, please contact our support team within 24 hours for a full refund or replacement.
How do I ensure the seafood is fresh upon arrival?
Every order includes a freshness guide. We recommend checking that the product is still cold to the touch upon arrival and transferring it immediately to your refrigerator or freezer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.