Returns & Exchanges
At PRIMEFISH SEAFOOD CO, we take pride in the quality of our seafood and want you to be completely satisfied with your catch. If your order arrives damaged or does not meet our freshness standards, we are committed to making it right through a refund or replacement.
Contact Support
Notify our customer service team within 24 hours of delivery if there is an issue with your order to initiate a claim.
Provide Documentation
Email us clear photographs of the product and packaging, along with your order number, to help us verify the condition of the items.
Quality Assessment
Our quality control team will review your submission within one business day to determine if a refund or exchange is applicable.
Resolution
Once approved, a replacement shipment will be dispatched immediately or a full refund will be credited back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing